HP to move work to low-cost offshore locations

IDG/Blooomberg and Businessweek

Hewlett-Packard's Enterprise Services business is counting on automation of its services and an expansion of its strategy to move work to low-cost offshore locations like India, to help cut costs and get more efficient, an executive of the company said on Wednesday.

The roll out of automation is also likely to be more efficient at the company's large offshore centers, said Robb Rasmussen, vice president and general manager for Best Shore Delivery of HP Enterprise Services on Wednesday.

"One of the most optimum places for automation is within an offshore location," Rasmussen said. The roll out of technology to automate a service, and the training of staff can be done more efficiently in these locations, as they have thousands of staff serving a large number of clients, he added. HP said earlier this month that it was cutting 9,000 jobs over three years as it restructures its enterprise services business and automates the services it offers enterprise customers.

Some other companies such as Dell have also said they are introducing automation to make their services more efficient. HP said it would invest US$1 billion in this connection, while also hiring 6,000 staff for the new services initiative, including some in services delivery.

In some offshore locations, including India, HP may however see net additions to the number of staff, Rasmussen said. The company is still hiring in India and some other offshore locations, and does not plan a reduction in staff in these countries, he added.

India is already the second largest location for HP's services business in terms of number of staff.
HP also has a majority-owned services subsidiary in Bangalore, called MphasiS, which became part of the company after its 2008 acquisition of Electronic Data Systems.

As its business grows, HP's enterprise services is having an increasing number of staff in offshore locations, Rasmussen said. The company has 14 offshore services centers across Asia, Eastern Europe and Latin America.

Customers are increasingly opting for an "India plus one" offshore delivery model, which includes near-shore delivery from locations in the customer's time zone, in addition to delivery from India, he added.

Automation will further drive down costs, as key services like applications management will be done with fewer people, Rasmussen said.

Link to article : http://www.businessweek.com/idg/2010-06-23/hp-services-to-cut-costs-by-automation-and-offshore-delivery.html

H.P. Will Cut 9,000 Jobs

HP announced Tuesday that it would cut 9,000 jobs (3678 in EMEA) and take a charge of about $1 billion over several years, as it consolidates and automates data centers. A.P.

During the same time period, H.P. will hire 6,000 new workers in sales and service delivery positions, said Jane McMillian, an H.P. spokeswoman. Under MArk Hurd, the company has shaved costs by regularly cutting large numbers of staff. In 2005, Mr. Hurd cut 15,300 jobs, in part by consolidating the data centers running the company’s own operations.

In 2008, after H.P. acquired Electronic Data Systems, it cut 7.5 percent of the company, or 25,000 people, and reduced the salaries of others by 20 percent in some cases. In May 2009, H.P. announced that it would cut 6,420 people.

Mark Fabbi, a vice president and analyst at Gartner, compared Hewlett’s data center division to factory floor during the Industrial Revolution. “In the Industrial Revolution, they put things on an assembly line and didn’t need those jobs anymore,” he said. “This is the same thing applied to H-P, a hundred years later.”

The company said it would record about half of the $1 billion charge in the third quarter and the rest by the end of fiscal 2013. The layoffs and $1 billion charge will result in savings of $500 million to $700 million a year, the company said.

HP criticized for earnings accounting

Hewlett Packard Playing Games with Earnings CNBC, 06/2 , Herb Greenberg

First, housekeeping: Glad to be back!
Second: My inaugural "Herb on the Street" on CNBC (see video below) focused on whether Hewlett Packard is minding the earnings GAAP.

GAAP, of course, is generally accepted accounting principles. My beef: HP [HPQ 47.27 1.69 (+3.71%) ] presents itself to Wall Street as a non-GAAP company and has decided to exclude a $1 billion charge from non-GAAP earnings.

The issue of GAAP vs. non-GAAP is a longtime, simmering issue on Wall Street and it really gets down to this: Should investors view companies the way the companies want to be viewed or the way GAAP intended them to be viewed?

I say the latter, if the charges are not one-time in nature and are part of an ongoing restructuring/acquisitions strategy, which appears to be the case at HP. Acquisitions, in fact, are a stated part of HP's business strategy. (Note its recent deals to acquire Palm [PALM 5.71 0.05 (+0.88%) ] and 3Com.)

Some background:
* Two years ago, HP acquired EDS, the enterprise services company, for $13.5 billion.
* At the time the company said the deal would be accretive to GAAP earnings in 2010.
* Now the company is taking a $1 billion charge over a multi-year period, but only reporting that charge in GAAP results.

The result, in my opinion: Never mind that it appears EDS won't be GAAP accretive in 2010, it would appear that non-GAAP results will be artificially inflated.
Furthermore, it's easy to see why HP likes to keep the charges out of non-GAAP: Over the past three years, as the accompanying chart shows, non-GAAP earnings per share have beaten GAAP earnings per share.

I'm not the only person who has that view. On a conference call held by HP Monday to discuss a new strategy for its enterprise business, Sanford Bernstein analyst Toni Saccanoghi-who is generally known for asking the tough question-asked why the $1 billion charge would only be included in GAAP.

HP CFO Cathie Lesjak responded, saying, "While business charges in non-GAAP are typically more routine, routine rebalancing of activities and adjustments to changing business conditions. So this is really a structural change."

Perhaps, but as Saccanoghi responded in a note: "Given that HP's actions appear to be strategic in nature, we believe this could (and should) raise questions among investors. We note that HP has taken restructuring charges of more than $50 million in 10 out of the last 20 quarters (and restructuring charges of any magnitude in 17 out of the last 20 quarter) and this current charge may reinvigorate investor debate over HP's use of GAAP vs. non-GAAP earnings."
As well it should-and not just as it pertains to HP.